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Insert course description.

Insert course description.

Insert course description.

IPAA Victoria’s Making Difficult Conversations Work course will equip you to be prepared for and guide difficult conversations towards a common goal while listening to others and empathise with their positions and views. This course delivers a series of vital ‘life lessons’ on managing and negotiating these challenging exchanges.

Course overview

You will gain a comprehensive knowledge of Making Difficult Conversations Work by:

• identifying, analysing, and avoiding mistakes when conducting difficult conversations
• understanding the importance of maintaining your clarity and composure under pressure to develop trust and mutual respect.

Course outcomes

By the end of the course, participants will be able to:

• prepare and guide a difficult conversation towards a common goal
• listen to counterparts and empathise with their positions
• ask effective questions and encourage others to share their ideas
• maintain clarity and composure under pressure
• develop trust and maintain mutual respect
• not leave important issues unresolved.

Course audience

The ideal course participant is someone who:

• wants to improve your conflict resolution skills
• is in a role where you provide or encounter, a different viewpoint
• wants to improve your stakeholder management skills
• manages staff effectively
• is frequently involved in highly emotional situations
• wants to develop, or improve assertive communication skills.

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Producing Persuasive Reports and Proposals

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Public Sector Writing